I recently had a situation where I brought my Jetta in to have the rear brakes replaced. During the process the technician ran into an unexpected issue. I received a phone call right away explaining the situation and offering me options. It was a Friday afternoon and my Jetta is my only vehicle. Elite Auto Repair offered me a loaner for the weekend. When my car was ready to be picked up on the following Monday there were no additional charges. They fixed the unexpected issue that they had run into at no extra expense to me. The courtesy loaner car was exactly that a courtesy that was very much appreciated. I have been back several times since then. The combination of honesty, integrity and a highly trained staff= 5 stars
Oh wow, thank you for taking the time to write such a detailed story about your experience with us! We greatly appreciate your support and trust to allow us to service your Jetta. Thank you again, see you next visit! :)
- Elite Auto Repair