Great service again today! (forgot to hit “post” on this review that I actually typed up 9 months ago.) I don’t typically write reviews, but today I absolutely had to make an exception after their team member Michael offered me super quick relief this morning. This was also after I 100% panicked and yelled during both, my call with Him, and while on my commute to work this morning! The problem I was worried about most, getting seen right away and being back on the road quickly. Turns out this wasn’t a problem at all! Plus the Elite team was able to determine the fix right as I drove in. I still kinda can’t believe I didn’t figure it out myself after being a lifelong New Englander, So much so I feel almost silly about my crazed call to them this morning. The problem that was causing my panic, my tires had some Icy snow mix in the wheel area causing an insanely scary vibration while I was driving on the highway. All that was actually needed was a better clearing off of that snowy ice mix before leaving the house this morning. To top all that off I have to say Michael, who is new to me, is very trust worthy and knowledgeable. He quickly checked with Jim, Ruth, & Katie about waiving my fee today after they cleared off and checked all four tires (which for the record, I did let them know I gladly would’ve paid forafter the quick peace of mind they gave me today!) and they all approved it without batting an eye. Thanks again Team Elite!