I was told I’d receive a call back regarding an estimate for my vehicle, but never heard back. I called back myself twice on Friday and sent a text over the weekend, and after the shop reopened Monday morning, I still received no call or message. I ultimately had to return to the shop myself to retrieve my car and when I arrived, there was no acknowledgment or explanation regarding the lack of communication. I was simply given my vehicle and left. 🤷🏻♀️
Thank you for taking the time to share your experience, and we sincerely apologize for your frustration and our lack of communication to you. You deserved timely updates, and we fell short of that — being short-staffed is not an excuse for leaving you without a response across multiple attempts to reach us. To provide some context, after inspecting your vehicle we found significant rust and corrosion that made us hesitant to proceed, as the repair would involve removing heavily corroded components that could fail during the process, making it difficult to provide an accurate estimate and raising concerns about whether the vehicle would pass inspection in Rhode Island. We should have communicated all of this to you clearly and promptly rather than leaving you to follow up on your own, and we're truly sorry for the poor experience. — Elite Auto Repair
- Elite Auto Repair