5

I have worked in the auto industry for almost ten years and when my car needed work I knew I didn’t want to bring it to a dealer. I only knew about elite from driving by here and there but I have to say, I am THRILLED that I chose them. From Mike to Carly to the techs and office members, everyone there is friendly, knowledgeable and uderstanding. My car ended up needing more work than I thought it did, and I only knew this because Elite does a FULL check on the car and includes detailed information on a virtual inspection program that had pictures of any parts that were worn down with explanations as to why they were important. Not only did it give me the comfort of seeing a picture of my car on the lift and not being lied to about if it had received any attention or not, but it also gave me the chance to see what was crucially important THAT DAY, vs the advice I got from Mike on work that needed to be done in the near future. I’m a pretty young guy so my income is what it is. When I received a quote on tires for example, I could not afford a full set of the brand Audi required. Instead of turning me away or trying to talk me into spending more money I had, Carly found a new set of tires that were in the warehouse of a different brand and she made it work for my budget because she understood my situation. THAT went a long way for me. In the meantime, they gave me a loaner car for no extra charge and it was a cool little BMW. I grew even more confident in their ability to keep my car going because the loaner had almost 200k miles on it but you would NEVER know! It was a rolling advertisement of their quality work. When I went to pick the car up it was clean as it was when I dropped it off and also running smoother than ever. It didn’t end there. I stood there and chatted with Mike for almost an hour because he’s JUST THAT COOL. We enjoyed regular conversation, he gave me a breakdown of future work the car might need (no pressure) and exactly how much it would cost me as well. I have never left a shop with such a big smile on my face and truthfully it’s because I finally knew I hadn’t been played, ripped off or steered in a direction I didn’t want to go in. If you are in southern New England and you have a foreign car , there’s NO BETTER PLACE THAN ELITE AUTO REPAIR. HANDS DOWN. I stand by it! Thank you mike , Carly and the entire team at Elite for a great first experience. I WILL be back!!! A+ / Five Stars / Two thumbs up.

WOW, Barry, you made our day! Thanks so much for sharing your great experience. I will definitely share with our team!

- Elite Auto Repair
5

I have been a customer of Elite for over 25 years going back to when Jim's business was in Apponaug. He has ALWAYS delivered exceptional service and over the years I have referred many people to him. Mike's attention to detail and extraordinary customer service really made my experience even more outstanding. Dara's attention to detail (especially fixing my heat shield) was uncommon especially since many people don't pay attention to the 'little' things. Elite will continue to receive my business and an excellent rating. I look forward to my next visit with great anticipation!!!

5

For all of these many years of service, it has been consistently convenient, timely, friendly service - and work that is well done. Elite has kept our cars up to date and running smoothly. Service is comprehensive and typically includes advice on repairs and maintenance to improve the safety of the vehicle. It provides me a lot of piece of mind.

5

My 15-year-old car received and extremely thorough and efficient evaluation. I was provided information on what needs to be addressed immediately and what needs to be addressed in general. The staff at Elite Auto did not pressure me with what needs to happen. They provided me with all the information, have been available to answer any questions I may have, and are being respectful of my decision making process. (I am not sure if I will be putting more money into my car, or beginning the process to look for my next car.) I highly recommend Elite Auto to anyone looking for quality, efficiency, and thoroughness when it comes to their car and its maintenance.

Thank you, Marcy for taking the time to write us a great 5 star review. Our job is to be an advocate for your Toyota and to inform you of it's overall "health" and we're please you had a great experience with Elite.

- Elite Auto Repair
5

I recently had my 79 Porshe serviced . Elite is fantastic, honest and reasonable. We currently have 3 other vehicles serviced by them and their standards for customer care are very high. I recommend to all that ask me for a reliable, quality shop. Thanks Jim , Carly, Dan , Ruth , Mike and Elite Team for keeping us up an running.

5

On time everything as promised! As a new client from a Dealership, I was impressed!

5

Service is excellent. Highly recommend.

5

Elite delivers consistently courteous, prompt, and complete service for all of the vehicles I have brought to them over the years. I am happy to recommend them.

Thank you, Rahul for taking the time to leave us a 5 star review! We appreciate your patronage over the years. We look forward to servicing your Subaru soon.

- Elite Auto Repair
5

I will NEVER go anywhere else. Jim and his staff bailed me out in a middle of the work day flat tire situation. They got me in & out quickly, plus, they treated me like family. I can’t stress the customer service aspect enough. They’re unbelievable. I had to be on a stressful conference call for work & instead of going outside, they put me up in their break room, closed the door & gave me a Red Bull and the WiFi password. These guys are the best. SERIOUSLY, I will never go anywhere else & will recommend them to my family. Thank you!

Thank you, Taylor for sharing your great experience with us. We're always happy to accommodate our customers in anyway we can while in for service.

- Elite Auto Repair
1

I had my Audi Q7 repaired at this shop as a referral but each time my vehicle was serviced something else went wrong land malfunctioned repeatly..I discontinued to bring my vehicle here and resume back to the dealership and no additional problem exist..so I given this shop another chance an Lo and Behold the exact same pattern started to occur again....this is not a honorable place to have your vehicle repaired and I truly mean this on so many level!

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