5

Always taken well care of with a smile.!

5

Exceptional service as always, the team at Elite is 5-Star!

Thank you, Keith for your fabulous feedback about your recent visit to Elite. We look forward to seeing you and servicing your Audi in the future.

- Elite Auto Repair
5

Elite completed a pre-purchase vehicle inspection for me. Their report offered valuable and practical insights on the vehicle. The team was friendly and professional, and did not try to sell me unnecessary services related to the inspection. They also took the initiative to offer an earlier appointment when their schedule changed. Though it was my first time visiting this shop, they took time with me and showed an interest in my needs and in the vehicle. I plan to return for future services and recommend trying them out.

Dear William, thank you for trusting Elite with your pre-purchase vehicle inspection. We're thrilled to hear about your positive experience! Our team takes pride in offering thorough and honest assessments without upselling unnecessary services. We look forward to helping you with future services.

- Elite Auto Repair
5

I found the Elite Auto team to be friendly, professional and competent. I appreciate their practical advice and their flexibility in scheduling service.

Thank you, Bill for the great feedback regarding your recent visit to Elite.

- Elite Auto Repair
5

My 2011 BMW heater wasn’t working at all. I was given a recommendation with Elite Auto Repair. I was very happy with my first call for an appointment to the diagnosis and email detailing problem, to fixing the problem. 💯 % happy with Elite Auto Repair

Thank you for the amazing review, Michelle! We are thrilled to hear about your exceptional experience at Elite Auto Repair. It's rewarding to know that every step, from scheduling to diagnosis, exceeded your expectations. We aim to provide top-notch service always.

- Elite Auto Repair
5

Elite Auto Repair makes the drop off process easy with their after hours drop off. They send an electronic report of their inspection and all findings before they take any other action, so that you are informed before you have to decide about what repairs to authorize. They got my car in and out within one business day, as promised, and I appreciate that they warranty their repair work.

Thank you, Clayton, for sharing your five-star experience! We're thrilled that you appreciate our convenient drop-off process, transparent communication, and speedy service. Our warranty is designed to provide peace of mind, and we're glad it added value.

- Elite Auto Repair
5

Elite took care of everything my truck needed….an honest, caring shop that does exceptional work….highly recommended!

Thank you, David for the great feedback. We appreciate you trusting us to service your vehicles and we love that Cousin Ryan, one of our valued Technician's referred you to Elite.

- Elite Auto Repair
5

Thank you for the 5-star rating, Franklin! It's awesome to hear that you had a great experience with us! We truly appreciate your kind words and your recommendation! If there's anything else we can do for you, please don't hesitate to reach out. We're here to help!

- Elite Auto Repair
1

I was told I’d receive a call back regarding an estimate for my vehicle, but never heard back. I called back myself twice on Friday and sent a text over the weekend, and after the shop reopened Monday morning, I still received no call or message. I ultimately had to return to the shop myself to retrieve my car and when I arrived, there was no acknowledgment or explanation regarding the lack of communication. I was simply given my vehicle and left. 🤷🏻‍♀️

Thank you for taking the time to share your experience, and we sincerely apologize for your frustration and our lack of communication to you. You deserved timely updates, and we fell short of that — being short-staffed is not an excuse for leaving you without a response across multiple attempts to reach us. To provide some context, after inspecting your vehicle we found significant rust and corrosion that made us hesitant to proceed, as the repair would involve removing heavily corroded components that could fail during the process, making it difficult to provide an accurate estimate and raising concerns about whether the vehicle would pass inspection in Rhode Island. We should have communicated all of this to you clearly and promptly rather than leaving you to follow up on your own, and we're truly sorry for the poor experience. — Elite Auto Repair

- Elite Auto Repair
5

Great customer service. The team at Elite was honest in their assessment and work. I would recommend.

Thank you, Joelle for the great feedback and for trusting us to service your Audi.

- Elite Auto Repair
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