Without exception, all of the people I have dealt with at Elite were courteous and knowledgeable. They bend over backwards to keep me informed of problems and they are great at the effort they do to fit MY schedule when I am taking a last minute trip. until I "found" Elite two years ago, I had always serviced my Volvo xc 90 at a dealership. No longer as Elite has the knowledge and skill to do the work faster and with better pricing. It is a pleasure doing business with them.